Any information is helpful. One issue could be the software is somewhat out of date. When I was trying to bring it up to date one of the updates had a flaw and would not work so I got stuck there. The only way around that is to do the all at once update and I figured summer when it is real slow here is the time for that. I have seen a couple guys from the old site try to use their login but it won't work because it no longer exists. They need to re sign up.